Standard Free Shipping
- Handling Time: 1-3 business days
- Shipping Time: 10-20 business days post-order
- Details: Your order is sent directly from our manufacturing team. Once your item is ready, you’ll receive a tracking number to monitor your shipment.
Priority Processing + Free Shipping
- Handling Time: 1-3 business days
- Shipping Time: 7-15 business days post-order
- Details: For faster delivery, select expedited shipping at checkout. This option prioritizes your order in the production queue.
Custom & Made-to-Order Items
- Most of our products are made-to-order or require careful craftsmanship, which may extend production times.
- If there are any delays due to production, we will notify you promptly.
Order Changes & Cancellations
- You can modify or cancel your order within 12 hours of placing it by emailing help@mostcharm.com.
- We can't make changes once your order has been processed and shipped. If you need assistance after that, check our Return Policy for options.
Incorrect Address
- Please double-check your shipping details before confirming your order.
- We are not responsible for lost or delayed packages due to incorrect addresses.
- If your package is marked as delivered but you haven’t received it, please contact the carrier directly.
Taxes & Duties
- Import duties, taxes, and customs fees are determined by your local government and are not covered by us.
- Customers are responsible for all applicable fees imposed by their country’s customs.
Damage Protection
- For just $9, you can add Damage Protection at checkout to ensure your order arrives safely. We include extra padding in your package, and if it gets lost or damaged in transit, we’ll send a replacement hassle-free.
- This small investment gives you peace of mind, knowing your order is covered.
- Please note that this fee is non-refundable once added.
International Shipping
- We ship to 100+ international locations.
- Additional shipping fees, taxes, and duties may apply based on your country’s regulations.
- Please allow extra time for customs clearance in some regions.
Delivery Delays
Once your order is handed to the courier, delays may occur due to:
- Bad weather
- High order volumes during holidays
- Customs clearance issues
- Carrier issues
Need Help?
For further inquiries or assistance, please reach out to our customer support team at help@mostcharm.com or call us at 929-242-9209.