We want you to love your purchase! If you're not completely satisfied, we’re here to help.
How to Start a Return or Exchange
You have 30 days from the date of delivery to initiate a return or exchange. Contact us at help@mostcharm.com with your order number and reason for return. We’ll guide you through the process.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or covered under warranty.
- If your item is damaged or defective upon arrival, contact us immediately with photos/videos, and we’ll send a prepaid return label.
- Securely pack all returned items, preferably in the original packaging. Damage during return shipping may void your return.
Eligibility for Returns
To qualify for a return, items must:
- Be unused, in original packaging, and in resalable condition
- Not be customized or final sale items
- Be shipped back within 7 days of return approval
Refunds
Once we receive and inspect your return, your refund will be processed within 3–10 business days back to your original payment method. Shipping fees are non-refundable unless the return is due to a manufacturer defect.
Restocking Fees
Returns that are not due to defects may be subject to a restocking fee of up to 50%, depending on the condition of the item upon return.
Damages & Missing Items
- If your package is damaged during shipping, report it to us within 48 hours of delivery with clear photos/videos.
- If an item is missing, contact us immediately so we can resolve the issue.
Custom & Final Sale Items
Customized products cannot be returned or refunded. Final sale items are also non-refundable.
Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- After 24 hours, cancellations may incur a 5% processing fee.
- Once an order has shipped, it cannot be canceled—you must wait for delivery and initiate a return.
Failure to Accept Delivery
- If a package is refused and returned to us, a refund (minus shipping fees) will be issued once we receive it.
- Have questions? Reach out to us at help@mostcharm.com or call 877-393-4448.