Phone: 1-929-242-9209
Email: help@mostcharm.com
Customer Experience Hours:
Mon-Fri: 10:00 AM - 6:00 PM EST
Product & Customization
Are your lighting fixtures handcrafted?
Yes! Each piece is carefully crafted by skilled artisans to ensure quality and durability.
Can I customize the height or finish of my fixture?
Absolutely! Many of our fixtures can be customized to fit your space perfectly. Please contact us before checkout and we’ll work with you to bring your vision to life.
Will your lights work outside the U.S.?
Yes! Our lighting is 100-240V compatible, meaning it works worldwide. If you have specific plug or wiring requirements, let us know.
Shipping & Delivery
How long does shipping take?
- Processing Time: 1-3 business days
- Standard Free Shipping: 10-20 business days
- Priority Shipping: 7-15 business days
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Yes! We deliver to over 100 countries. Please note that customs fees or import duties may apply.
Orders & Returns
Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After this window, we begin processing, and changes may not be possible.
What if I provided the wrong shipping address?
Contact us immediately at help@mostcharm.com. If your order hasn’t shipped yet, we’ll update it. If it has shipped, we are not responsible for undelivered packages due to incorrect addresses.
What is your return policy?
We offer hassle-free returns within 14 days of delivery. Items must be unused and in original packaging. Customized orders are final sale.
Payments, Taxes & Duties
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installments.
Will I have to pay customs fees?
International orders may be subject to import duties and taxes, which are determined by your local customs office.